Led design for a multi-year platform modernization initiative unifying several legacy applications into a single workflow system for healthcare payor operations.

• Worked with operations SMEs to map existing workflows, identify bottlenecks, and clarify decision paths across legacy systems.
• Re-structured end-to-end workflows to reduce redundancy and cognitive load before visual design began.
• Defined interaction patterns and behavior standards across modules (Document Request, Audit Workload, Review Audit) to create a coherent platform experience.
• Established early design system foundations to support consistency and reuse during incremental migration.
• Mentored junior designers in workflow breakdown, rationale development, communication with stakeholders, and steady delivery habits.
• Collaborated with distributed Product and Engineering teams to maintain alignment through structured reviews and shared documentation.

Result: Reduced workflow fragmentation and created a scalable platform model used as the basis for ongoing product expansion.

Additional Work within Emids:

• Designed workflows for a payment integrity platform supporting claim documentation review and reconciliation achieving a 60% efficiency uplift and onboarding 15 new clients when demoed at Nashville Health Conference 2022.
• Currently leading design for an iPad application used by CRO field teams, focused on clear task sequencing and ease of use in on-site environments.

• Designed end-to-end experiences for multiple B2C mobile products across retail, media, and on-demand services.
• Partnered with product owners and engineering teams to define flows and prototypes.
• Ran iterative usability reviews to refine task clarity and adoption.
• Developed reusable UI patterns to support delivery across parallel projects.

• Delivered mobile-first applications across consumer verticals.
• Built foundational skills in interaction patterns, usability, and design execution under delivery constraints.

• Designed end-to-end web and marketing experiences, managing projects across ideation, visuals, and delivery within agile timelines.